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Customer
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#Customer
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Call Center Stories
The relief of a polite caller
Colleagues using code words to describe tricky customers
When you recognize repeat callers by voice alone
Explaining the same thing over and over (and over...)
‘Let me speak to your manager’—daily ritual
The customer already pressed every button before talking to you
Chef Life
‘Can I get this to go?’—at the fanciest restaurants
Customers asking for impossible substitutions
Delivery Worker Stories
Perfecting the art of the ‘quiet knock’
Recognizing people by their dogs, not their names
Someone always answers the door in pajamas
Delivering to the same addresses every day
Flight Attendant Stories
Dealing with every type of passenger
Passengers always ask for extra snacks
Hairdresser Life
Clients always want ‘just a trim’
Healthcare Worker Stories
You recognize people by their symptoms
Sales Stories
Client lunches are part of the job